LGR Wallet
Help and FAQ
Short answers about creating a wallet, moving assets, and reaching a person. The wallet is self-custody: if a step depends on your seed phrase, only you can do it.
We will never ask for your seed phrase. Read the address bar and confirm you are on the site you meant to open.
Common questions
How do I create a wallet?
Open LGR Wallet and create a new wallet on this device. You will be shown a seed phrase. Write it down on paper and keep it offline. The app encrypts a copy on the device. We do not receive one, so we cannot send it back later.
How do I receive funds?
Open the wallet, choose the asset, and copy the receive address it shows. Send only that asset on the network the wallet is using for it. A transfer on the wrong network can be lost, and we cannot retrieve it.
How do I swap?
A swap exchanges an asset you already hold for another asset the app supports. Review the quote, then sign the transaction on your device. After it is broadcast, we cannot reverse it. If the quote looks wrong, stop and do not sign.
What is the network fee?
A network fee pays the people who process the transaction on that blockchain. It changes with demand, and it is not a fee we take for holding your funds. If a swap shows a separate charge, the wallet shows that amount before you confirm.
Can you recover my seed phrase?
No. LGR Wallet cannot recover a seed phrase, a private key, or a forgotten password. Those secrets are encrypted on your device and are not stored on our servers. If you lose the phrase and cannot unlock the device, the funds in that wallet are unrecoverable. No support agent, form, or phone call can change that.
Which assets can I hold?
The wallet lists Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Solana (SOL), Polygon (POL), Arbitrum (ARB), Chainlink (LINK), Dai (DAI), and Optimism (OP). Send an asset only on a network the wallet is showing you for that asset.
How do I pair a Ledger?
When the wallet asks you to connect a Ledger, confirm the request on the device. You sign on the device, and the keys on the Ledger do not leave it. Ledger is a trademark of Ledger SAS. LGR Wallet is not affiliated with, sponsored by, or endorsed by Ledger SAS. Setup of the device itself is covered by Ledger, not by this FAQ.
How do I know this is the real site?
Read the domain in the address bar before you type a password or connect a device. This copy of the site is served from the host you are on now. Bookmark that exact address. We will never ask you to read out, type, or photograph your seed phrase. A message that does is not from us, whatever name or logo it uses.
What leaves my device?
Your keys stay on the device. Some requests do leave it: blockchain nodes see addresses you look up, price providers see a request for market data, and WalletConnect carries session data when you connect to a dApp. If you sign in with email, that address is stored to identify the account. The privacy policy is the full account of this.